Integrating with Slack to Collaborate and Solve
If your team is on Slack, you can dedicate a channel to your ZetaHub Messenger Inbox. Teammates on the messenger can tag you on slack in conversations to ask you for assistance or to get you to pitch in to the conversation.
To integrate with Slack, go to Settings → Advanced → Slack Integration
The Advantage of Integrating with Slack
Sometimes, you may not have answers at hand to questions customers ask. Or you may find that you need to include another colleague to follow up or do something for that customer or visitor. The easiest way to include your him/her to the conversation is to mention them in your conversation by typing ‘@’ and mentioning your colleague’s name [Example: @Tara]. Once selected, ZetaHub will switch to Slack Mode and alert your colleague of the same. Any messages you type in Slack mode will be visible only by you and your team. Customers & anonymous visitors will not be able to see the message after ‘@name’.